Donato Jewels – Spartan Ring offers a full statutory warranty for pieces purchased from authorized Donato Jewels – Spartan Ring retailer.  The warranty covers manufacturing and material defects due to normal wear and use.
Each defective product under warranty will be examined and evaluated by Donato Jewels – Spartan Ring technical experts. Depending on the circumstances, the product may be repaired, replaced with the same product, or substituted with a product of comparable value.
Unfortunately, in the case of a product substitution, Donato Jewels – Spartan Ring is unable to guarantee that the exact same product or design will be provided.
Donato Jewels – Spartan Ring will not repair, replace, or substitute any goods that have been, in the company’s opinion, subject to an accident, normal wear and tear, abuse, modification, attempted repair, negligence, or misuse.
If a piece is not covered by the terms of the Donato Jewels – Spartan Ring warranty policy, the company may offer a repair service subject to a fee. Please note that a defective piece can only be repaired if:
The product is a genuine Donato Jewels – Spartan Ring product with the Donato Jewels – Spartan Ring Swan logo
The repair is feasible – it must be possible to bring the product back to its original pristine condition
Spare parts are still available (this is usually not the case if a product is out of production)
If you would like to replace or repair an item, please bring the product in its original packaging to an authorized Donato Jewels – Spartan Ring retailer. If products are sent by mail, they should be insured and shipped by certified mail, as Donato Jewels – Spartan Ring cannot be held liable for damage, loss, or theft incurred during transport. Please note that this repair service is also available for Donato Jewels – Spartan Ring products that are purchased abroad.

Donato Jewels – Spartan Ring offers a limited warranty for all our Donato Jewels – Spartan Ring branded products purchased from authorized Donato Jewels – Spartan Ring retailers, including online at www.donatojewels.com/ www.spartanring.com/  The warranty covers manufacturing and material defects for Donato Jewels – Spartan Ring and the Swarovski Online Shop in the US for a period of one (2) years for all jewelry products. warranty will be honored with original receipt. Donato Jewels – Spartan Ring will not repair or replace any goods that have been, in the company’s opinion, subject to an accident, normal wear and tear, abuse, modification, attempted repair, negligence, or misuse. For more information about our Limited Warranty, please read the Warranty section to see if you are eligible.
If a piece is not covered by the terms of the Donato Jewels – Spartan Ring warranty policy, the company offers a repair service subject to a fee.
A damaged piece can only be repaired if all of the conditions mentioned above are met.
You may initiate repair services by:

(1) Contacting Donato Jewels – Spartan Ring customer relations department at via e-mail at customer_relations@donatojewels.com. After contacting customer relations you will receive a Return Authorization Form together with instructions to return your product in its original packaging, within 60 days, along with a copy of your receipt, to Swarovski’s repair department. You will be responsible for shipping the product and any expenses related to shipping. We recommend shipping the product by certified or registered mail and insuring the product for its retail value. Donato Jewels – Spartan Ring is not responsible for loss, damage, or theft of the product during transit.

OR

(2) Visiting an authorized Donato Jewels – Spartan Ring retailer. Bring your damaged product in its original packaging, along with a copy of the receipt, to your nearest authorized Donato Jewels – Spartan Ring retailer. The retailer will complete the Repair Authorization Form and ship the product to Donato Jewels – Spartan Ring repair department. You may be responsible for any shipping costs associated with shipping from the retail location.
If you are not completely satisfied with a Donato Jewels – Spartan Ring i purchase or gift for any reason, simply return it in its original packaging within 14 days of purchase. Returns will only be accepted if the product is defective. Jewels returns or exchanges will only be accepted if the Jewels has not been worn or altered. Alterations to the Jewels strap make the sale final.